Terms & Conditions
Welcome to the pipetto.co.uk website terms and conditions for use. We know that they are boring but they are important. These terms and conditions apply to the use of this website and by accessing this website or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions then please leave the site.
If you have any questions relating to these terms and conditions then please contact us before placing your order either by e-mail at email@example.com.
“Conditions" means these terms and conditions and the Special Conditions; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Pipetto Ltd; "Website" means the website located at www.pipetto.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Use of the Website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting our customer services team by e-mail firstname.lastname@example.org.
Failure to do so and any resulting errors will be the onus of the user, and not of Pipetto Ltd. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to: Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Public forums and user submissions
The Website owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, blogs, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Pipetto Ltd. Pipetto Ltd reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may: Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties; Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information; Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of Pipetto Ltd and/or a third party's computer system and/or network; Violate any copyright, trademark, other applicable Great Britain or international laws or intellectual property rights of Pipetto Ltd or any other third party; Submit contents containing marketing or promotional material which is intended to solicit business.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We will not store your credit card or other payment information. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We use your information only for the following purposes: Processing your orders; For statistical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer the Website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. When you create a shopping account while ordering online you will be given the option to receive information from Pipetto Ltd by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by e-mailing us at email@example.com.
Your personal information will be disclosed to reputable third parties who will help process your order. Pipetto Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. We will not release your Personal Information to any company outside of Pipetto Ltd for mailing or marketing purposes. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, e-mail address and mailing address. If you win, we will send the prize to the address entered and notify you by e-mail. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, special offers and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any e-mail received.
Purchase of Products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Find out more about our refund policy that is incorporated into these Conditions.
Contract creation and electronic contracting The technical steps required to create the contract between you and us are as follows: You place the order for your products on the Website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website;
We will send to you an order acknowledgement e-mail detailing the products you have ordered. This is not an order confirmation or order acceptance from Pipetto Ltd; As your product is shipped from our warehouse we will send you a despatch confirmation e-mail;
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it.
Non-acceptance of an order may be a result of one of the following: The product you ordered being unavailable from stock; Our inability to obtain authorisation for your payment;
Any items on pre-order will be shipped as soon as we receive them from manufacture.
Pre-Order products will state an expected delivery date in the product description; however this may be subject to change due to circumstances beyond our control. We will keep you updated should any changes to the delivery date occur, and of course, you can request a refund at any point up to the dispatch date at which the normal returns policy will apply.
Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.
The identification of a pricing or product description error;
You not meeting the eligibility to order criteria set out in the main Terms & Conditions;
The contract will be concluded in English.
Contract cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the products, and that you have taken reasonable care of the. Please follow the procedure set out in our returns procedure. Please see our refund policy for further details. Description of products We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
We have made every effort to display as accurately as possible the colours of our products that appear on pipetto.co.uk. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Prices shown on the Website are in GBP and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable.
All prices and offers remain valid as advertised from time to time.
The GBP price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of patent error. If you are a customer whose credit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer nor does it affect your contract cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for: Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Pipetto Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Contact The registered company address of Pipetto Ltd, Cooper Murray, Tennyson House, 159-165 Great Portland Street, London, W1W 5PA VAT Registration, 976403008
Orders and Returns
Track your order
To check your order status please log into your account, click on My Orders in the My Account section and then click on the View Order link to see the status and any carrier tracking information where available.Pending means that your order has not been processed yet
Processing means that your order is in the warehouse
Completed means that your order has been despatched
Closed means that your order has been cancelled (and/or refunded as appropriate)
If your order is obviously incomplete or damaged then please email our customer service team at firstname.lastname@example.org.
When returning your order to us please fill out the returns paperwork sent with the order and include that with your return. If you do not have the original paperwork then please include a note detailing your name, address and any contact details, the order number, the stock number, and the reason for the return; we need to be able to identify the order in able to complete the return.
For your protection please return goods to us using a service that requires a signature on delivery and please retain your proof of posting.
The returns address is:
PO Box 18
Please see below for details of our refund policy.
We hope you'll be pleased with your purchase. If you should change your mind, and wish to return anything bought from Pipetto Ltd, we'll be happy to refund or exchange a product providing it's in a fully resellable condition. Returns should be made within 7 days in original, undamaged packaging.* Please see below for exceptions to this policy. When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing (including by e-mail) of your wish to return an item within 7 working days of receiving it, we will refund you for both the purchase price and the delivery charge. Please make sure you take reasonable care of the item while it's in your possession, and that it is returned to us as new. If the product returned arrives with us in a non-resellable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Refunds can only be made to the original method of purchase.
We will refund the purchaser any delivery charge paid when a product is faulty or damaged. Furthermore, should you buy a product online and you change your mind about it, providing you notify us in writing within 7 days of receiving it we’ll refund the purchase price. We regretfully can not refund shipping fees, as these are transferred at cost.* The cost of delivery will be as stated on the website at the time of order. Unless a product is delayed for any reason, we will try to combine orders where possible, to shipping costs as low as possible. All domestic orders will be shipped via Royal Mail 1st Class Signed-delivery service, between Monday to Friday 9am - 5pm. Orders placed before 2pm will be sent out the same day.
If, for any reason, we do not have an item in stock or there is a delay in shipping, we will notify you with an expected delivery date and explanation. .
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations, please see our Terms & Conditions.